Customer Service Charter 

Our customer service charter represents our basic promise to serve you the customer well; always.

Key Commitments - Client should expect Peoples Bank International staff to be committed to the standards below;

a. Accountability

  1. All our products and services comply with relevant laws and regulations.

  2. We will explain and help you understand the financial benefits of our products and services that you are interested in, how they work and the risks involved in patronizing them.

b. Fairness

  1. We will act fairly and reasonably towards you in a consistent and ethical manner.

  2. We will establish a clear set of procedures to ensure that any dispute between you and us will be resolved fairly and quickly.

  3. We will not discriminate against you and will make available products and services on the same terms for all customers.

  4. We promise that we will act courteously, fairly and reasonably in all our dealings with you.

c. Privacy

  1. We will treat all your personal information as private and confidential and ensure the safety and security of the usage of your information. Your personal information will not be revealed unless otherwise authorized by you or required by law to do so.

  2. We will not use your personal information for our marketing purposes unless we get your expressed consent.

d. Reliability

i. We will co-operate as an industry so that you enjoy secure and reliable banking and payment systems always.

e. Transparency

  1. We will provide you with clear, relevant and timely information to help you make informed decisions about our products and services. Where applicable, a set of Terms and Conditions relating to each banking product or service will be made readily available to you with all the fees, charges, penalties and relevant interest rates, your liabilities and obligations in the use of a banking product or service highlighted.

  2. We will inform you through various channels (e.g. via the internet, by telephone, email or at our branches) of available products and services. You can contact us for information or provide feedback through these channels.

  3. We will exercise due care to provide you a balanced view of benefits and risks of our products, explain critical terms to you and ensure each product is suitable for your needs and financial circumstances.

Key Expectations from Our Valued Client - We expect you, our valued client to: 

 

Be Honest and Helpful

  • To help us meet the "Know Your Customer (KYC)" guidelines at the time of opening accounts, so as to aid all parties in taking the necessary precautions required for the protection of your accounts.

Assist our operational efficiency

  • To patronize services like Automated Teller Machines(ATMs), Internet Banking, Fund Transfer etc. if offered by your branches.

  • To pay service charges for non-maintenance of minimum balances, return of cheques, remittances, collections etc. (Details of charges are available on our website and on the price list in our branches.)

  • To provide valuable feedback on our services so as to enable us to correct our mistakes and improve our service.

Be Confidential and Security Conscious

  • To help us guarantee the security of your funds by not disclosing confidential information to any member of staff.

  • To refuse to be assisted by any member of staff in signing your signature. In the event where you are unable to sign, your thumbprint will be accepted as sufficient endorsement for applicable transactions.

Know your banking rights

  • To refuse to make payments- apart from official service charges- or offer gifts to any of our staff for services rendered.

  • To insist on receipts for all payments made on transactions conducted in our banking halls.

 

  • PRIORITY INDIVIDUAL ACCOUNT Non-interest bearing current account designed for individuals and their families FEATURES AND BENEFITS ● Dedicated client relationship officer ● Access to E-banking bouquet (SMS Alerts, Mobile Banking, Internet Banking) ● Same-day value for cheques from reputable institutions ● Zero COT on account ● Flat monthly maintenance fee REQUIREMENTS ● A valid national ID (Passport, Voter's ID, Driver's license, National ID) of account signatory(ies) ● Two passport size pictures of account signatory (ies).
  • Flexible banking every day, everywhere FEATURES AND BENEFITS • Access to E-banking bouquet (SMS Alerts, Mobile Banking, Internet Banking, E-statement, E-Alert, Peoples Card) • Maintain a minimum account balance of $ 100.00 REQUIREMENTS • A valid national ID (Passport, Voter's ID, Driver's license, National ID) of the signatory to the account • Two passport size pictures of the signatory to the account. • Sketch of direction to the place of work and residence and/or utility bill to confirm the place of work/place of residence.
  • Secure investment, great returns Investment account with a fixed duration for Small, Medium and Corporate customers. Suitable for businesses with funds for investment over a specified period of time. FEATURES • Minimum investment of $ 5,000.00. • Interest roll over option available. BENEFITS • Maturities of 3, 6 and 12 months available. • Competitive interest rates. REQUIREMENTS • No need for an operational account (it is optional but staff must encourage clients to open accounts) • Completed FD application form.
  • Rapid solutions to solve short-term liquidity needs Temporary Overdraft and same day value for cheques to meet short-term liquidity needs. FEATURES AND BENEFITS ● Competitive interest rates ● Facility amount is based on active account turnover ● Approval within 24 hours ● Repayment within 14 days ● Same day value for cheques from reputable institutions REQUIREMENTS ● 100% account turnover with Peoples Bank International ● Complete credit application form
  • Loan to meet your personal needs Loan for salary earners to meet personal and family needs. FEATURES • Offer letter within 5 working days BENEFITS • Competitive interest rates • Flexible payment terms REQUIREMENTS • Completed application form • Open a current account with us • Channel your salary through the account • Pay slips for last 3 months • Guarantor and/or collateral • Last 6 months bank statement • Letter of undertaking endorsed by your employer